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FREQUENT HAT QUESTIONS

 

We help thousands of customers in our Downtown Houston store, and we are taking a few minutes each week to post some Q+A in our ongoing for those who need a little extra Hat Info. You may submit your FHQ questions here

Our favorite questions are posted on this page, along with our best answers.

What do you call the Undertaker's Hat?

 

 

 

 

1-Year Quality Guarantee

We stand behind our craftsmanship. If your hat has a manufacturing defect within 1 year of purchase, we’ll repair or replace it — on us. This guarantee does not cover damage caused by normal wear, improper care, or accidents.

Buy Online, Pick Up in Store

Browse our selection online and select the in-store pick up option to checkout. We will have your hat packed and ready for you to swing by for an easy handoff.

Return Policy

We want you to love your hat! While all sales are currently final due to health and hygiene standards, if your hat arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll gladly review your concern and work to make it right.